Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

If you or someone you know needs to order home supplies, wheelchair parts, adaptive sporting equipment please take my warning to heart and DO NOT order anything from SPINLIFE !!If you order from them you will definitely be disappointed in some way or fashion.

I ordered a new back rest for my Q7 Quickie wheelchair on 5/23, a sweet Jay3 carbon fiber one at a cost of $617. I placed the order over the phone with a SPINLIFE customer service rep. I repeated the specifications to the person 3 times!!! When the backrest came on 5/31, not a single specification was right.

Now, after spending hours calling them, talking to multiple customer service reps, all saying something different, even after saying that they are reading the notes about my order, that another person handles certain tasks and that they will be returning my call which never happens... now again, I am waiting for an email with an RA# that when talking to a customer service rep at SUNRISE MEDICAL, the company that manufactures, sells the backrest to other supply companies, says that the RA# could have been given to me within a few minutes... it has now been 5 days, I am still waiting for the RA#... and I still don't have the backrest that I ordered!!!


Review about: Spinlife Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $617.

Preferred solution: I would like the product I orginally ordered in an expedited fashion, at a discounted price. And a RA# to return the wrong product !!!.

I didn't like: Customer service was useless, Cs reps did not know how to do their job, Cs tasks were done by different people that would not respond, Cs would not return calls, Ra process took 5 days when it really took 15 minutes, Poor return process, Wrong product recieved, Customer service not trained properly, Customer service not very helpful or productive.

Had an Experience with Spinlife?

Write a review


Terms of Service
Post Comment

This is a follow-up to my "DO NOT ORDER FROM SPINLIFE" !!review.

After posting my review on Facebook, a representative from Spinlife contacted me by phone. His name is Jeff. Jeff come to find out is a wheelchair bound person that not only is a head marketing/salesperson at Spinlife but told me that the salesperson that took my original order was not qualifies to do so. This being the reason why my initial order was place incorrectly.

Jeff stated that he was sorry for this, would refund $100 off the cost of my total purchase of $617 when I receive my new Jay3 carbon fiber back rest. A few weeks went by, yes I did receive my Jay3 carbon fiber back rest as what I had original ordered, yes, I did get refunded $100 back from the purchase as promised by Jeff.

So, I have had a new position on ordering from Spinlife.

Be aware that when ordering from a known company that deals with adaptive equipment that you might end up talking to the wrong person when ordering...and in the end, good customer service is hard to find or get with any company now days.

You May Also Like

Wigsbuy Human Hair Wig Review Wigsbuy "SCAM ARTISTS. DO NOT BUT A WIG FROM THESE PERSONAL SCAM ARTISTS!!!! AND IF YOU DO AND YOU'RE TOLD TO RETURN, DO NOT RETURN AT YOUR LOCAL POST OFFICE BECAUSE..." Read more Wigsbuy are Scammers Wigsbuy "I ordered a Monofilament Top wig, the blond one often pictured in their ads with the gal wearing the red headband looking thing just around her neck, but in a..." Read more Melaleuca - People often criticize what they don't understand. Melaleuca "So, you're on a website called because you had a negative experience with Melaleuca and want people to know about it. The most common types of reviews I've found..." Read more Advocare - I am a mess Advocare "I started AdvoCare Jan 1 went thru the cleanse part.Wasnt getting the energy people were talking about.Than I started the second phase was three days into it than wam I..." Read more Harbor Freight Tools - Harbor Freight Sand Blast Cabinet Harbor Freight Tools "I purchased a sand blast cabinet online from Harbor a few weeks ago. When it arrived the box had busted open on the ground in front of my shop...." Read more Southern Style Design Bar - Way beyond the 9-14 business day and company not responding to me Southern Style Design Bar "I placed an order on 6/30/2017 and funds were taken from my account within 48 hours. I got the automated response that my order was received and I waited. I..." Read more Skechers - Very Poor Product and quality Skechers "I just bought my shoes on 20th Feb'17 in 6500 rupees. Within 6 months cut marks appears which converting on all across . I reported to my nearest place GIP(..." Read more A Foreign Affair - Russian Organized Crime - Came to US, Married, Tried to Steal Everything I Own After 2 Weeks, Vicious Criminal to the End A Foreign Affair "I wrote to a girl on A Foreign Affair through their online dating service with letters and calls. She was delivered to my doorstep from Russia. Very young and beautiful..." Read more