Product: Spinlife Customer Care Clear all filters (9 of 9 reviews match)
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This company could do a better job on order status communication. And spinlife could do a better job hiring qualified people. Had ordered a lift chair from spinlife & the tech that was sent took the chair apart, did not know how to fix and left parts on floor. Spinlife...
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2.6
Product
Spinlife Customer Care
I didn't like
  • Lack of communication on order status
#1134572
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If you or someone you know needs to order home supplies, wheelchair parts, adaptive sporting equipment please take my warning to heart and DO NOT order anything from SPINLIFE !! If you order from them you will definitely be disappointed in some way or fashion. I...
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Anonymous
Anonymous

This is a follow-up to my "DO NOT ORDER FROM SPINLIFE" !! review. After posting my review on Facebook, a representative from Spinlife contacted me by phone. His name is Jeff. ...

1.8
Product
Spinlife Customer Care
I didn't like
  • Customer service not very helpful or productive
  • Ra process took 5 days when it really took 15 minutes
  • Poor return process
#1056730
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We placed an order for a Hoyer in Jan, 2017.Shortly after, in the week of 1-23, we cancelled the order because our loved one was placed in hospice and then passed away. It took repeated calls and requests by us to get the order cancelled. Each time we called, their rep...
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Anonymous
marjorie

I have waiting for one month for a refund on a walker I sent back I keep getting the run around. Guess next step is legal action

1.3
Product
Spinlife Customer Care
I didn't like
  • Customer service
  • Non-responsive
  • Not responsive
#1012785
Reply to reviews
Do NOT do business with this company unless you are absolutely certain you will be happy with the product ordered.I ordered a "walker holder" for a mobility scooter for my 95-year-old mother for Christmas. It shipped on December 8, but was a Christmas gift, so was not...
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Anonymous
Anonymous

I ordered on Monday on Friday I called to cancel the scooter didn't even get loaded on a truck and they charged $200.00 restock fee. What the *** did they restock?

Anonymous
Anonymous

You decided that you were entitled to an exception to their policy. Guess what -- you're not.

Product
Spinlife Customer Care
#1003881
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i put in for warranty work starting on aug 9, today is sept 30 and don't have a working chair.it was a problem with the key cylinder the neede to be replaced. took 2 weeks for the part to come and the repair tech to get to me. he fixed it alright. by the time he was...
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Product
Spinlife Customer Care
#928640
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Go Go telite four wheel scooter from spin life what a piece of *** it was always broken they kept coming out to fix it then when they finally really figure it out what was wrong with it they were fused to replace that part don't purchase anything from spend life ever...
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1.3
Product
Spinlife Customer Care
#742915
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Their advertisement in regards to the so-called "White Glove" treatment is very misleading. When you first look at it it appears that the white glove treatment comes with the purchase of the Go-Go Sport. But, on no, that is extra. It will cost you $200.00! There...
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1.9
Product
Spinlife Customer Care
I didn't like
  • Customer service
#682830
Reply to reviews
After 5 months, Medicare has yet to receive the properly completed paperwork from SpinLife for reimbursement on an ultralight wheelchair, which they say they've submitted. I've never wasted more time with a company in my life. What a disappointing experience....
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Spinlife customer service
Spinlife customer service

I would like to apologize for the frustration you are experiencing during the Medicare billing process. I would be glad to help you and check into this for you. If you can co...

Product
Spinlife Customer Care
#402847
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Do not buy from this company unless you desire shoddy workmanship and below standard product. The cushion was stiff, uncomfortable with a cheap plastic cover that should not have cost ten dollars, much less 80. The company would not let me return, even though it was...
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Anonymous
Reba

Well, I was seriously going to place my order with Spinlife today for a GoGo elite traveler plus. I was so excited to do this. Now that I have read too many reviews I have cha...

Spinlife customer service
Spinlife customer service

I am truly sorry that the cushion you purchased did not meet your expectations. Spinlife is very committed to working with our customers to meet their individual needs. I wo...

Product
Spinlife Customer Care
#396342
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