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Pissed Consumer Interviews ?

Purchased the EWheels M34 scooter a few weeks ago from Spinlife. My husband had been a returning customer and we've gotten GoGo travel scooters in the past. The M34 was new and had decent reviews, plus a few hundred less than what we normally spend on the GoGo.What arrives is this dented in box. I told my husband that I could actually reach into the bashedd-in side and feel the scooter inside.In hindsight, we should have seen this and declined the delivery on the spot.However, my husband was desperate. He'd been without wheels for a while and without his mobility scooter he's completely housebound unless I take him out in his wheelchair. Unfortunately, I work full time and can't take him out on a regular basis. So, he's stuck.Anyway, we opened the package and it was filled with packing peanuts. The scooter is partially bagged, mostly open with only a few pieces of styrofoam for stabilization. The battery case is already dented, the footpads are already peeling off. It's not exactly what we had expected. My husband decides that so long as it's only cosmetic, and the scooter works, he'll deal with it.He gets on it, and the scooter tips over on him. He takes it out and all of the wheels don't touch the ground at the same time. It's a tip risk. He can't take it out on sidewalks, down hills, off road or anything. And the seat sits so far back, he can't use a seatbelt and still drive it.We contacted both EWheels and Spinlife and warned them that this was a hazardous device. It could seriously injure someone with balance issues. My husband won't even get back on it because he had to wedge his foot underneath the thing in order to avoid a nasty spill.Spinlife says that they'll take it back, but he has to pay 400 bucks to return it. The cost of the scooter? 800. My husband asked to be contacted by a manager to sort out the situation because 400 bucks seems unreasonable under the circumstances. No contact from Spinlife OR EWheels.We've been returning customers for years, but this really isn't the way to treat disabled customers who rely on mobility devices. I doubt we'll get anything from them again.Photos are from the damaged box we received. I could reach right in and feel the scooter. Ridiculous. Again, I wish we'd have declined the delivery right then and there.
I put a scooter in their cart (Ventura DLX-4) on 6/19 or so (didn't pay for it yet); immediately afterward I got several friendly emails from a salesman so I ordered this scooter on 6/22. When I emailed him back after I paid for the scooter, he never responded. The...
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Company wrote 0 private or public responses to the review from Aug 17.
1.9
I liked
  • Salesman sent me friendly emails on a saturday
  • Friendly technician set-up
  • Diversity of products
I didn't like
  • Waited three weeks foe item to be picked up for return
  • Waiting for refund after three weeks
  • Customer service not very helpful or productive
#1331919
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Scooter is a Spitfire SE by Drive. My wife called to see if the beeper could be disconnected. Your customer service agent said that several people called with the same complaint, and that's just the way it is. If we wanted to return it, we would have to pay to have it...
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Company wrote 0 private or public responses to the review from May 23.
1.0
I didn't like
  • Customer service was useless
#1262498
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Spinlife - No Excuse Medical is a better choice

No Excuse Medical has all the products you need plus they will price match with free shipping. In home service also offered. Call 704-873-9000
Company wrote 0 public responses to the review from Jul 22.
4.0
Details
Price Affordability
#1310285
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My neighbor was in the market for an adjustable bed, lift chair and scooter. While we was trying to research the products he stumbled across this site. Based on others problems he choose not to use Spinlife but called No Excuse Medical 704-873-9000. The prices were a...
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Company wrote 0 public responses to the review from Nov 09, 2017.
2.1
#1128853
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we purchased a wheel chair from spin life another set of tires for another chair and a backpack for chair for our mothers birthday whitch was jan 29 th we ordered early in december to make sure it would be here in time because i was told on phone it would be up to 4 or...
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Company wrote 0 private or public responses to the review from Feb 06.
3.7
Product
I liked
  • Fast delivery
I didn't like
  • Exchange a item for the one i need
#1184337
Reply to reviews
I was reluctant to buy a lift chair from Spinlife because it is an online purchase instead of local.I was afraid that the service after the sale would be subpar and my concerns became real when the back of my chair tore up with less than 2mos.of service. Now my chair...
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Company wrote 0 public responses to the review from Jan 15.
1.6
Product
#1169523
Reply to reviews
I got a Jazzy HD on june 7 2017. The batteries are shot in less than 6 months. I called and got a really nice man who sent me new Batteries, and told me to let the company know when I got them and he would send someone to put them in. Today I got this hateful women who...
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Company wrote 0 public responses to the review from Dec 07, 2017.
1.4
#1144049
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Ordered a power chair with technician setup. After no e-mail or phone calls, phoned customer service as to whereabouts of order. Was told technician that was to do setup bowed out. Reps did not seem to know where chair was. Was told the location of chair had to be...
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Company wrote 0 private or public responses to the review from Nov 20, 2017.
Anonymous
Anonymous

Have finally received order. After delivery I received another e-mail regarding assembly (white glove delivery.) Grateful to have order, but the right and left hand at Spinl...

2.6
I didn't like
  • Lack of communication on order status
#1134572
Reply to reviews
We purchased our lift chair in 2014, it broke in 2017, it stoped working in a semi reclined position cant get in and cant get out after you make the decision to get in it. The control switch wires broke from their soddering. Called and recieved the wrong replacement....
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Company wrote 0 public responses to the review from Jan 15.
1.9
Product
#1169649
Reply to reviews
My husband and I purchased 2 lift chairs from Spinlife, manufactured by Golden Technologies. Ten months after delivery my chair started making some noise going up and down and feeling like the mechanism was loose as it went up and down, the seat was wobbly. I also...
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Company wrote 0 private or public responses to the review from Jun 09, 2017.
1.9
I liked
  • Diversity of products
I didn't like
  • Lack of a real customer service department and staff
#1058767
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