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I put a scooter in their cart (Ventura DLX-4) on 6/19 or so (didn't pay for it yet); immediately afterward I got several friendly emails from a salesman so I ordered this scooter on 6/22. When I emailed him back after I paid for the scooter, he never responded. The...
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1.9
I liked
  • Friendly technician set-up
  • Fast delivery
  • Salesman sent me friendly emails on a saturday
I didn't like
  • Waiting for refund after three weeks
  • No communication from company after sale
  • Customer service not very helpful or productive
#1331919
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Spinlife - No Excuse Medical is a better choice

No Excuse Medical has all the products you need plus they will price match with free shipping. In home service also offered. Call 704-873-9000
4.0
Details
Price Affordability
#1310285
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Scooter is a Spitfire SE by Drive. My wife called to see if the beeper could be disconnected. Your customer service agent said that several people called with the same complaint, and that's just the way it is. If we wanted to return it, we would have to pay to have it...
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1.0
I didn't like
  • Customer service was useless
#1262498
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My neighbor was in the market for an adjustable bed, lift chair and scooter. While we was trying to research the products he stumbled across this site. Based on others problems he choose not to use Spinlife but called No Excuse Medical 704-873-9000. The prices were a...
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2.2
#1128853
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we purchased a wheel chair from spin life another set of tires for another chair and a backpack for chair for our mothers birthday whitch was jan 29 th we ordered early in december to make sure it would be here in time because i was told on phone it would be up to 4 or...
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3.8
Product
I liked
  • Fast delivery
I didn't like
  • Exchange a item for the one i need
#1184337
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I was reluctant to buy a lift chair from Spinlife because it is an online purchase instead of local.I was afraid that the service after the sale would be subpar and my concerns became real when the back of my chair tore up with less than 2mos.of service. Now my chair...
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1.8
Product
#1169523
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I got a Jazzy HD on june 7 2017. The batteries are shot in less than 6 months. I called and got a really nice man who sent me new Batteries, and told me to let the company know when I got them and he would send someone to put them in. Today I got this hateful women who...
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1.3
#1144049
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Ordered a power chair with technician setup. After no e-mail or phone calls, phoned customer service as to whereabouts of order. Was told technician that was to do setup bowed out. Reps did not seem to know where chair was. Was told the location of chair had to be...
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Anonymous
Anonymous

Have finally received order. After delivery I received another e-mail regarding assembly (white glove delivery.) Grateful to have order, but the right and left hand at Spinl...

2.6
I didn't like
  • Lack of communication on order status
#1134572
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We purchased our lift chair in 2014, it broke in 2017, it stoped working in a semi reclined position cant get in and cant get out after you make the decision to get in it. The control switch wires broke from their soddering. Called and recieved the wrong replacement....
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1.8
Product
#1169649
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My husband and I purchased 2 lift chairs from Spinlife, manufactured by Golden Technologies. Ten months after delivery my chair started making some noise going up and down and feeling like the mechanism was loose as it went up and down, the seat was wobbly. I also...
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2.0
I liked
  • Diversity of products
I didn't like
  • Lack of a real customer service department and staff
#1058767
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