SpinLife

I ordered a sit-to-stand machine that cost over 4000 dollars in late December 2024. I waited two weeks, but there was no delivery or email. I called and they hadn't shipped it, but did so within a few days after my call. I gladly received my order, assembled it, and transported it two hours away to the facility where my loved one is staying. However, the employees there informed me that I had received the wrong sling for the device. As a result, I called and informed customer service. They asked me to send a picture of the sling, which was two hours away. I sent them a picture that was in the booklet that came with the sling. Keep in mind, I didn't order the wrong sling because I never saw it to order it. The sales representative ordered it for me. Your company wouldn't assist me, so I had to order a sling off Amazon to send to the facility. It's a shame because I had a 3000 dollar electric wheelchair in my cart to be ordered from your company, but now I will look for that purchase elsewhere.

Beverly Cain

256-404-****

I purchased my first scooter three years ago. The seat was crooked because the seat attachment was not attached correctly.

I called and explained. They sent a seat post, which did nothing. I explained again. They sent a second post, but not a seat.

I finally had the seat changed locally. It was hard to find someone to help with these issues because they said it's hard to get parts. The scooter has been problematic and has stranded me in a store several times due to electrical issues. It has had several issues.

I finally bought a wonderful scooter locally that cost $4K, and it has been worth every penny. Also, when I called to purchase a new key from Spinlife, I was quoted $75 plus tax for a standard 'one fits all' key. I am purchasing a hospital bed and electric wheelchair and will be needing an in-house lift. None will be from Spinlife.

Their 'couldn't care less' attitude is inexcusable. I recommend using a local company.

Spinlife is a deeply dishonest company.

I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame.

This page showed the correct model in the photos.

I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like its going to fall off. You cant really lay down on it safely.

Spinlife says: The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame.

Customer service first admitted the manufacturer sent the wrong thing.

Now theyre pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy.

Sent proof and customer service just lies and gaslights.

Sent pictures of the mattress on the bed literally proving its the wrong item. It does not bend and practically falls off the base yet the customer service manager says its fine.

Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary.

Do not support Spinlife.