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2.6
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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1 comment

Ordered a power chair with technician setup. After no e-mail or phone calls, phoned customer service as to whereabouts of order.

Was told technician that was to do setup bowed out. Reps did not seem to know where chair was. Was told the location of chair had to be tracked & a new tech assigned. So much for a delivery time.

Still don't have a delivery time. This company could do a better job on order status communication. And spinlife could do a better job hiring qualified people.

Had ordered a lift chair from spinlife & the tech that was sent took the chair apart, did not know how to fix and left parts on floor. Spinlife sent another tech who solved the problem.

Product or Service Mentioned: Spinlife Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Lack of communication on order status.

Company wrote 0 private or public responses to the review from Nov 20, 2017.
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Anonymous
#1407439

Have finally received order. After delivery I received another e-mail regarding assembly (white glove delivery.) Grateful to have order, but the right and left hand at Spinlife don't seem to know what they are doing.

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