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My husband and I purchased 2 lift chairs from Spinlife, manufactured by Golden Technologies. Ten months after delivery my chair started making some noise going up and down and feeling like the mechanism was loose as it went up and down, the seat was wobbly. I also...
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2.0
I liked
  • Diversity of products
I didn't like
  • Lack of a real customer service department and staff
#1058767
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If you or someone you know needs to order home supplies, wheelchair parts, adaptive sporting equipment please take my warning to heart and DO NOT order anything from SPINLIFE !! If you order from them you will definitely be disappointed in some way or fashion. I...
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Anonymous
Anonymous

This is a follow-up to my "DO NOT ORDER FROM SPINLIFE" !! review. After posting my review on Facebook, a representative from Spinlife contacted me by phone. His name is Jeff. ...

1.8
I didn't like
  • Customer service was useless
  • Customer service not very helpful or productive
  • Cs would not return calls
#1056730
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After a long conversation with a saleswoman, where I supplied my chair information, I ordered a Pride Outlander outside power vehicle lift. I asked the saleswoman if I could use the available power chair lockdown arm to secure my chair? She said Yes and added the...
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Anonymous
Mike Powell

I had the same trouble but after lowering the support arm it holds my chair just fine. I have an Outlander LP lift and Pride Zazzy chair.

#1023308
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We placed an order for a Hoyer in Jan, 2017. Shortly after, in the week of 1-23, we cancelled the order because our loved one was placed in hospice and then passed away. It took repeated calls and requests by us to get the order cancelled. Each time we called, their...
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Anonymous
marjorie

I have waiting for one month for a refund on a walker I sent back I keep getting the run around. Guess next step is legal action

1.3
I didn't like
  • Not responsive
  • Very poor service
  • Customer service
#1012785
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My parents ordered 2 lift chairs from SpinLife. First chair was unusable after 1 month. Been calling customer service to resolve this issue. Been 4 months. Told them how dissatisfied and wanted to return both chairs (now 2nd chair is having the same issues/problems) as...
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1.4
Product
I didn't like
  • Cannot talk to a human
  • Poor workmanship
  • Customer service
#1010760
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Order chair and it was listed different on the web site then in catalog. Catalog stated 5"10 to 6"2 for large chair. When I got chair it was not right as I am 6"1 and my feet hung over end by 3 inches. Now after looking in catalog which they say was a misprint which...
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2.2
Product
I didn't like
  • Restocking feesnot fit as advertised
#1009228
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Do NOT do business with this company unless you are absolutely certain you will be happy with the product ordered. I ordered a "walker holder" for a mobility scooter for my 95-year-old mother for Christmas. It shipped on December 8, but was a Christmas gift, so was not...
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Anonymous
Anonymous

I ordered on Monday on Friday I called to cancel the scooter didn't even get loaded on a truck and they charged $200.00 restock fee. What the *** did they restock?

Anonymous
Anonymous

You decided that you were entitled to an exception to their policy. Guess what -- you're not.

#1003881
Reply to reviews
Got different chair than ordered. It was tiny and way to small for me and I am only 5'!!! Sent it back - took forever to pick it up (5-8wks??) The transporters had no cover protection for it so I had to give them a couple of good sheets to protect it. At the same time...
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Product
#992888
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I was told the wheelchair would take 6-8 days to arrive. I ordered it on Nov. 15 and expected it on day 8 which was Nov. 23. It didn't arrive, and when I called, I was told it wouldn't be here until Nov. 29 , which is a lot more than 6-8 days from ordering. Obviously,...
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3.8
I liked
  • Fast delivery
I didn't like
  • Order processing
  • Being told i would have the wheelchair 6-8 days after ordering
#960416
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Put together the Drive patient lift, charged the batteries over night to full charge, pushed the button on the hand unit and nothing happened. Called Spinlife and they transferred me to a Drive technician who said it was the hand unit that was not functioning. They...
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Anonymous
Anonymous

had a bad experience nowing what I needed tried to sell me something I did not ask for

1.8
#953715
Reply to reviews