Demopolis, Alabama
Not resolved

I was looking for a good online source from which to order some basic office supplies and tried which turned out to be a big mistake.

As you can see from the attached image, Gatorade powder is advertised as "8 per pack", and I ordered 6 packages which should have meant a total of 48 single serve packs. I received 6 SINGLE single-serve packs. My order total was nearly $40.00, meaning I paid that much for 6 glasses of Gatorade. I have contacted customer service both by phone and email to ask that they send the rest of the order - who never responded to me. I then wrote to the return department to ask if I could return the product and was told no.

I order supplies for a large group of educational institutions and will not order again nor will I recommend them. My next step will be to alert the Better Business Bureau.

Reason of review: Poor customer service.

Monetary Loss: $4600.

Preferred solution: Let the company propose a solution.

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