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2.1 Based on 17 reviews
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  • Customers like
    • Fast delivery 2
  • Customers don't like
    • Customer service 5
    • Poor quality and cs 4
    • Salesman not knowledgeable about product 2
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i put in for warranty work starting on aug 9, today is sept 30 and don't have a working chair. it was a problem with the key cylinder the neede to be replaced. took 2 weeks for the part to come and the repair tech to get to me. he fixed it alright. by the time he was done it didnt work at all. then he needed to take it back to his shop for a proper repair. new parts, wrong parts, new parts , wrong parts and i still dont have a working scooter.... Read more

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had to deal with every dept there is .needless to say they had to call manufacutor they were rude and caused us great anxiety fear AND WERE VERY RUDE. took them a month and patient atrophied worse, she still has trauma experiences afreaid it will not work . T his is supposed to be a disability company well do the math. Still wating for resolution. Buyer Beware How can People sell products to disabled people and fing that their... Read more

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Spin life even now is trying to remedy the situation with my scooter but the technician that they sent out is trying to throw me under the bus be careful and don't trust the technicians That may be send out all the time you must be very careful Read more

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The very expensive Zero Gravity lift chair we purchased came broken, I started calling the day of delivery(that took forever), All I get is tremendous stories of awful things happening to all the technicians that are supposed to come and fix it, have been told a tech will call in 2 business days, dont hear anything, I have to keep calling(8 times now), and still getting the same lame stories and excuses....we paid alot of money for this thing, I... Read more

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I called Spinlife to help with a power wheelchair that wasn't working. The Spinlife guy said he didn't know how to help and gave me the number to No Excuse Medical. I called No Excuse and the guy I spoke to familiar with my chair and knew how to fix it. Since I was close enough I took it to them. I needed I new joystick which they has in stock. While I was there I ask what the best way to get the powerchair into my SUV, the same ?'s I ask... Read more

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I know a lot of people here are posting how bad the company is but I am going to give you my experience. I am not wealthy and living on a fixed income (are we not all doing so?) and only wanted one for occasional use so I settled on the Pride Travel Pro for $599.00. When it came I opened it up and set the unit up and upon reading the info that came with it I found SEVERAL issues with what I got Vrs what the website said I was going to get... Read more

Was this review helpful? 4 1
  • From mobile
  • Jan 08
  • #766448

Resolved scooter issue thank you

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I wanted to let you know spinlife made good on the gogo elite scooter .They replaced it with a brand new scooter .They delivered it yesterday .they set it up for me and disposed of the old scooter . That would have proved tough for me as we have no place to recycle the old scooter. I hope this one works out but I am happy I will give them another try .They did respond to my complaint ,I am happy with the end result. Thank you for reading My... Read more

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A deaf quadriplegic needed an electric Hoyer lift repaired and Spinlife claimed they could do the repair. Spinlife was contacted August 2013, took a deposit September 2013, and did not send a tech out until January 2014 after numerous calls. The tech came and told us the new parts needed would be close to $775 including installation. When the tech came out and finished the machine still was not working. He said we had to pay more money and left.... Read more

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If you're looking for a wheelchair do not buy it from Spinlife quality is poor at the best. Contacted them that it was fallen apart. All they did was have the manufacture send new brakes. The wheelchair was unsafe and very poor quality. Didn't even last six months. Not like it was inexpensive. Buyers beware you can buy better wheelchairs from Companys that will guarantee their products so they have a happy consumer. Too bad they lost... Read more

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