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After a long conversation with a saleswoman, where I supplied my chair information, I ordered a Pride Outlander outside power vehicle lift. I asked the saleswoman if I could use the available power chair lockdown arm to secure my chair? She said Yes and added the...
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#1023308
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We placed an order for a Hoyer in Jan, 2017. Shortly after, in the week of 1-23, we cancelled the order because our loved one was placed in hospice and then passed away. It took repeated calls and requests by us to get the order cancelled. Each time we called, their...
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1.3
I didn't like
  • Non-responsive
  • Awful customer service
  • Not responsive
#1012785
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My parents ordered 2 lift chairs from SpinLife. First chair was unusable after 1 month. Been calling customer service to resolve this issue. Been 4 months. Told them how dissatisfied and wanted to return both chairs (now 2nd chair is having the same issues/problems) as...
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1.4
Product
I didn't like
  • Cannot talk to a human
  • Power lift chair
  • Awful customer service
#1010760
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Go-Go Elite Traveller Scooter Review

Spinlife
#766448
5.0
Resolved scooter issue thank you
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Other Product Review

Spinlife
#721968
1.5
No Excuse Medical is a much better company. Have dealt with both. Spin life slow to ship and slow to respond. I called No Excuse Medical and got exactly what I needed when they said I would. If you want excellence call No Excuse Medical 704-873-9000. You will be happy you did.
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Mobility Scooter Review

Spinlife
#694488
3.7
Orderd scooter and lift! The scooter was shipped promptly; however its been 15 days and still no lift. Just want to let people know it takes a lot longer to recieve the lift from manufacturer's. warehouse .
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Order chair and it was listed different on the web site then in catalog. Catalog stated 5"10 to 6"2 for large chair. When I got chair it was not right as I am 6"1 and my feet hung over end by 3 inches. Now after looking in catalog which they say was a misprint which...
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2.2
Product
I didn't like
  • Restocking feesnot fit as advertised
#1009228
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Do NOT do business with this company unless you are absolutely certain you will be happy with the product ordered. I ordered a "walker holder" for a mobility scooter for my 95-year-old mother for Christmas. It shipped on December 8, but was a Christmas gift, so was not...
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Anonymous
Anonymous

I ordered on Monday on Friday I called to cancel the scooter didn't even get loaded on a truck and they charged $200.00 restock fee. What the *** did they restock?

Anonymous
Anonymous

You decided that you were entitled to an exception to their policy. Guess what -- you're not.

#1003881
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Got different chair than ordered. It was tiny and way to small for me and I am only 5'!!! Sent it back - took forever to pick it up (5-8wks??) The transporters had no cover protection for it so I had to give them a couple of good sheets to protect it. At the same time...
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Product
#992888
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I was told the wheelchair would take 6-8 days to arrive. I ordered it on Nov. 15 and expected it on day 8 which was Nov. 23. It didn't arrive, and when I called, I was told it wouldn't be here until Nov. 29 , which is a lot more than 6-8 days from ordering. Obviously,...
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3.8
I liked
  • Fast delivery
I didn't like
  • Order processing
  • Being told i would have the wheelchair 6-8 days after ordering
#960416
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Put together the Drive patient lift, charged the batteries over night to full charge, pushed the button on the hand unit and nothing happened. Called Spinlife and they transferred me to a Drive technician who said it was the hand unit that was not functioning. They...
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Anonymous
Anonymous

had a bad experience nowing what I needed tried to sell me something I did not ask for

1.8
#953715
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i put in for warranty work starting on aug 9, today is sept 30 and don't have a working chair. it was a problem with the key cylinder the neede to be replaced. took 2 weeks for the part to come and the repair tech to get to me. he fixed it alright. by the time he was...
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#928640
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had to deal with every dept there is .needless to say they had to call manufacutor they were rude and caused us great anxiety fear AND WERE VERY RUDE. took them a month and patient atrophied worse, she still has trauma experiences afreaid it will not work . T his is...
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#917976
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