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  • Customers like
    • Fast delivery 2
  • Customers don't like
    • Customer service 5
    • Poor quality and cs 4
    • Salesman not knowledgeable about product 2

I called Spinlife to help with a power wheelchair that wasn't working. The Spinlife guy said he didn't know how to help and gave me the number to No Excuse Medical. I called No Excuse and the guy I spoke to familiar with my chair and knew how to fix it. Since I was close enough I took it to them. I needed I new joystick which they has in stock. While I was there I ask what the best way to get the powerchair into my SUV, the same ?'s I ask Spinlife without any help. No Excuse showed me many options. I purchased a wheelchair and went back in a... Read more

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I know a lot of people here are posting how bad the company is but I am going to give you my experience. I am not wealthy and living on a fixed income (are we not all doing so?) and only wanted one for occasional use so I settled on the Pride Travel Pro for $599.00. When it came I opened it up and set the unit up and upon reading the info that came with it I found SEVERAL issues with what I got Vrs what the website said I was going to get (Different Model, warranty and a couple other points) I went to the website and sent an email there and... Read more

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  • From mobile
  • Spinlife
  • Jan 08
  • #766448

Resolved scooter issue thank you Add comment

I wanted to let you know spinlife made good on the gogo elite scooter .They replaced it with a brand new scooter .They delivered it yesterday .they set it up for me and disposed of the old scooter . That would have proved tough for me as we have no place to recycle the old scooter. I hope this one works out but I am happy I will give them another try .They did respond to my complaint ,I am happy with the end result. Thank you for reading My post Read more

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A deaf quadriplegic needed an electric Hoyer lift repaired and Spinlife claimed they could do the repair. Spinlife was contacted August 2013, took a deposit September 2013, and did not send a tech out until January 2014 after numerous calls. The tech came and told us the new parts needed would be close to $775 including installation. When the tech came out and finished the machine still was not working. He said we had to pay more money and left. When we contacted Spinlife we were given every promise in the book that the issue would be fixed.... Read more

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If you're looking for a wheelchair do not buy it from Spinlife quality is poor at the best. Contacted them that it was fallen apart. All they did was have the manufacture send new brakes. The wheelchair was unsafe and very poor quality. Didn't even last six months. Not like it was inexpensive. Buyers beware you can buy better wheelchairs from Companys that will guarantee their products so they have a happy consumer. Too bad they lost our business and I'll tell everybody else in the retirement home my mother lives in not to purchase... Read more

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Go Go telite four wheel scooter from spin life what a piece of *** it was always broken they kept coming out to fix it then when they finally really figure it out what was wrong with it they were fused to replace that part don't purchase anything from spend life ever the company has terrible customer service and the people are not nice it's just so unfair to Ripoffhe disabled second quality merchandise and they only send technicians out to make it look like they're trying to repair it although they say can't figure out what's wrong with... Read more

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I bought a power Scooter for over $1,200 and I had to keep calling spend less to have them come out and look at it they could not figure out what was wrong with it now now we know what's wrong with that the motor is shot it won't go but spend life refuses to honor the warranty I wish I had read all these reviews before I purchased anything from spin life that I will never purchase anything from that again and I plan on posting this all over the web Read more

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Their ads say "Expert Advice," but the sales rep I dealt with gave me misinformation. I specifically asked him about the low ground clearance on a scooter that I was considering, and he told me that it wouldn't be a problem, because the scooter was so powerful. So, I'm using a scooter that constantly gets stuck outside, causing me to need a push from someone. This ruins my independence. Of course, it's past the 30-day warranty, so I can't return it. I really would like to purchase a different scooter; one with better ground clearance, but... Read more

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  • From mobile
  • Spinlife
  • Oct 22, 2015
  • #721968

No Excuse Medical is a much better company. Have dealt with both. Spin life slow to ship and slow to respond. I called No Excuse Medical and got exactly what I needed when they said I would. If you want excellence call No Excuse Medical 704-873-9000. You will be happy you did. Add comment

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