• Customer service1 votes
  • Management1 votes
  • Power lift chair1 votes
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  • Apr 14
  • Health and Beauty
  • Valencia, California
  • Go Go Scooter
  • 22
  • REVIEW RATING 4/5

I purchased my scooter less then a year ago, and have nothing but problems. First the battery it came with was cracked. Of course they don't cover the battery on the warranty and I had to buy it myself, it cost me $100 to replace. A month later the Transaxle went out, its under warranty BUT they don't have the part and its on back order. Here is a copy of the e mail.. been a Month already... Read more

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  • Apr 03
  • Diets and Training
  • Demopolis, Alabama
  • Gatorade Powder
  • 44
  • REVIEW RATING 4/5

I was looking for a good online source from which to order some basic office supplies and tried OfficeSupply.com which turned out to be a big mistake. As you can see from the attached image, Gatorade powder is advertised as "8 per pack", and I ordered 6 packages which should have meant a total of 48 single serve packs. I received 6 SINGLE single-serve packs. My order total was nearly $40.00,... Read more

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  • Mar 22
  • Health and Beauty
  • Milwaukee, Wisconsin
  • Positive Experience
  • 57
  • REVIEW RATING 4/5

I purchased three different scooters, two lift chairs and a chair lift from Spinlife. The first scooter I purcahse was in 2008 and still going strong inspite of the hard service I give it. They were all delivered in proper time and am very satisfied with the service. I had a battery leakage problem with one scooter. They sent a local rrepair man to replace the batteries with no problem Have... Read more

Was this review helpful? 1 1

  • Mar 21
  • Health and Beauty
  • Stanton, California
  • Mobility Scooter
  • 40
  • REVIEW RATING 4/5

My scooter is less than 3 months old and will not move. I called SpinLife and am waiting for a tech to make an appointment for repairs. It's been 5 days so far. I do not intend to do what others are apparently doing: trying to work things out with SpinLife. I will give them ONE TIME to get my scooter in good working order. If they can't/won't, I will take this to Consumer Affairs. The BBB is a... Read more

Was this review helpful? 1 0

  • Feb 12
  • Other
  • Fairfield, California
  • Lift Chair Recliner
  • 1
  • 1
  • 170
  • REVIEW RATING 5/5

Having placed an order for a lifting chair from Spinlife for my elderly parents, I can say this has been one of the worst customer service experiences I have ever encountered. Let me explain. My parents are in their 80’s and live in Northern California. I live in Southern California. They don’t own a computer. When my mother asked me to help her with my father’s inability to get up out of his... Read more

Was this review helpful? 1 1

  • Jan 12
  • Health and Beauty
  • Saint Cloud, Florida
  • Power Lift Chair
  • 104
  • REVIEW RATING 4/5

I was trying a lay back and take a nap and the chair smelled like it caught a fire!!!!! It stopped moving front or back, I didn't know what was the matter with the chair since it was new and I got a second year warranty on the chair. Please advise when it can be replaced or fixed? I've tried calling the phone number to no avail. You advertise that this is the best power lift and recline chair... Read more

Was this review helpful? 0 2

  • Oct 20, 2014
  • Hospitals, Clinics and Medical Centers, Doctors
  • Jacksonville Beach, Florida
  • Mobility Scooter
  • 1
  • 1
  • 285
  • REVIEW RATING 5/5

I first contacted spin life's customer service on the 11th of October 2014 with a battery charging issue. I was questioned as if I were the "dumbest" person on earth!! I was then told to take the batteries to a local auto parts store and have the batteries checked?? I asked the customer service person how they could know it was a problem with the batteries and not the charger if they were not... Read more

Was this review helpful? 5 1

  • Sep 22, 2014
  • Health and Beauty
  • Power Chair
  • 1
  • 1
  • 238
  • REVIEW RATING 4/5

I had a bad experience replacing my power chair. A local vendor obligated me for $17,000 and used up my insurance allowance, and the chair was unsuitable and couldn't be used. I went to SpinLife. The attractive catalog and low prices (about $5000 for same chair as first vendor) got me. In July 2014 I sent a $10,000 order for new equipment. No feedback, no promised "white glove service." I found... Read more

Was this review helpful? 4 1

  • Sep 11, 2014
  • Furniture and Decor
  • Hospital Style Bed
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

handicap senior buys hospital style bed to make transfere easier and less painful. FLEX-A-BED! WHITE GLOVE DELIVERS WRONG BED, WILL NOT TAKE BACK, AND PICK UP AND CORRECT DELIVERY TAKES THREE WEEKS . SENIOR NEEDS HOYA LIFT FOR THREE WEEKS OF WAITING. spin life charge full price for night mare with even white glove charges for wrong merchandise. spinlife will not call you!! you have to wait for... Read more

Was this review helpful? 2 2

  • Aug 27, 2014
  • Health and Beauty
  • San Antonio, Texas
  • Wheelchair
  • 1
  • 1
  • 197
  • REVIEW RATING 5/5

Ordered wheelchair on 08-16-14, money removed from my bank account almost immediately. Chair was advertised as "in stock" leaves warehouse in 3-5 business days. I called on the eighth business day they could give me a ship date or any other status for that matter. "A lot of things have been back ordered lately" the woman at Spinlife said over the phone (second phone call to check order status)... Read more

Was this review helpful? 5 1

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