SpinLife Complaints and Reviews

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SpinLife
Main address: 330 West Spring Street Suite 303 43215 Columbus OH
1-800-850-0335, 614-564-1402, 614-564-1401, http://www.spinlife.com/about/contact.cfm
  • 19 complaints
  • $12.2K claimed losses
  • $642 average
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I first contacted spin life's customer service on the 11th of October 2014 with a battery charging issue. I was questioned as if I were the "dumbest" person on earth!! I was then told to take the batteries to a local auto parts store and have the batteries checked?? I asked the customer service person how they could know it was a problem with the batteries and not the charger if they were not... Read more

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I had a bad experience replacing my power chair. A local vendor obligated me for $17,000 and used up my insurance allowance, and the chair was unsuitable and couldn't be used. I went to SpinLife. The attractive catalog and low prices (about $5000 for same chair as first vendor) got me. In July 2014 I sent a $10,000 order for new equipment. No feedback, no promised "white glove service." I found... Read more

Was this review helpful? 1 0

     

handicap senior buys hospital style bed to make transfere easier and less painful. FLEX-A-BED! WHITE GLOVE DELIVERS WRONG BED, WILL NOT TAKE BACK, AND PICK UP AND CORRECT DELIVERY TAKES THREE WEEKS . SENIOR NEEDS HOYA LIFT FOR THREE WEEKS OF WAITING. spin life charge full price for night mare with even white glove charges for wrong merchandise. spinlife will not call you!! you have to wait for... Read more

Was this review helpful? 1 1

     

Ordered wheelchair on 08-16-14, money removed from my bank account almost immediately. Chair was advertised as "in stock" leaves warehouse in 3-5 business days. I called on the eighth business day they could give me a ship date or any other status for that matter. "A lot of things have been back ordered lately" the woman at Spinlife said over the phone (second phone call to check order status)... Read more

Was this review helpful? 2 0

     

I ordered a mobility scooter in March 2013, and have been trying to get it repaired for over 6 months. With this purchase I have what is referred to as the "5 Star Service" contract. This was handled by a division of Invacare called "Road Runner Mobility". Road Runner Mobility has since gone out of business and a company called "Wheelchair and Scooter Repair" has taken over this service... Read more

Was this review helpful? 6 0

     

The company promised immediate shipping, but then after 2 weeks claimed they had to wait for my "e-check" to clear before shipping my scooter... WHAT? E-checks are instant money like ACH. Then they couldn't find my order or shipment information. They were still trying to locate info when the thing was delivered. Of course, missing parts. The delivery person made my husband take it off the... Read more

Was this review helpful? 7 0

     

I ordered my mom a lift chair with the white glove delivery service. Needless to say - the white glove delivery service is a total waste of money. These people take your money yet take their time on delivery. It took them 5 days to pick up the chair, and so far we are another week from their pick-up and the chair still hasn't been delivered to my mom. I have called every day for the past 3... Read more

Was this review helpful? 4 1

     

I bought a Spinlife lift asist chair from spinlife for my mother, based on information from there rep who stated in Florida $300.00 would be reimbursed by medicaRE. They have never submitted the paperwork to medicare, claiming she does not qualify, however, before purchase I was assured that she definitely qualified. They also charged my credit card twice for $999. Future buyers should check... Read more

Was this review helpful? 7 5

     

After 5 months, Medicare has yet to receive the properly completed paperwork from SpinLife for reimbursement on an ultralight wheelchair, which they say they've submitted. I've never wasted more time with a company in my life. What a disappointing experience. How the company is able to say that they actually help people get reimbursed is beyond me. I know I'm not the only customer... Read more

Was this review helpful? 5 0

     

I ordered a three wheel "Go-Go Elite Traveller Plus" mobility scooter from a company salesman. The sale occurred on Saturday and the salesman assured me that it would be shipped on Tuesday or even Monday. That the white glove company would get it on Thursday and my 93 year old mother-in-law would have it on Friday. The reason I picked this model was that the salesman assure me that the charging... Read more

Was this review helpful? 7 8
 
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